• Full Time
  • Port Coquitlam
  • This position has been filled

Customer Service Specialist

Kirmac is looking for a professional and proactive individual that thrives in a fun, dynamic and busy work environment. Qualified individuals will have excellent communication skills (both spoken and written English) and be comfortable carrying conversations on the phone.

The primary function of the Customer Service Representative is interacting with new and past Kirmac customers via phone and/or email. This is a full-time permanent position working 40 hours per week Monday to Friday from 8:00am to 4:30pm.

Responsibilities

  • Manage incoming calls
  • Schedule customers for appointments
  • Resolve concerns and questions
  • Data entry which includes preparing and entering low cost repair estimates
  • Increase business by actively identifying the needs and requirements of prospective customers
  • Maintain filing system for all customer repairs
  • Assist with pre-wash procedures are completed prior to estimates being done
  • Completing the end of day procedures, including closing off the Point of Sale (POS) system.
  • Conduct post-repair follow-ups and surveys
  • Assist other departments and locations during low call volume periods
  • General administrative duties
  • Promote the “Kirmac Cares for Kids” program

Qualifications

  • Minimum 2 years of customer service experience
  • Intermediate proficiency using MS Office
  • Valid Driver’s License is preferred
  • Previous office administrative experience is an asset
  • Comfortable using software programs simultaneously
  • Experience in a fast-paced, customer service focused environment
  • Comfortable handling high-volume of calls during peak period
  • Capability to build relationships and trust with customers through open and interactive communication
  • Ability to build rapport with different types of characters
  • Highly organized with the ability to coordinate and prioritize amongst multiple assignments and tasks
  • Excellent verbal and written communication skills
  • Strong attention to detail and accuracy
  • Team player with a positive attitude and a friendly/outgoing personality
  • Knowledge of the collision repair industry is an asset but not a required

Compensation

  • Competitive wages
  • RRSP Options
  • Extended health and dental
  • Company Perks

Kirmac is committed to training and development. Individuals who display a positive attitude, strong work ethics, and match Kirmac’s core values of Care, Honesty, Teamwork, and Respect will be given opportunities to grow in their career.

About us

Kirmac is a family owned and operated leader in the collision repair industry. Founded in 1973, Kirmac Collision & Autoglass’ team members provide excellent customer service and quality repairs and turn the unfortunate situation of having an accident into a positive, lasting impression for our customers while supporting B.C Children’s hospital through Kirmac Cares for Kids. Kirmac currently operates 18 locations across the Lower Mainland and Fraser Valley.

For more information, please visit: www.kirmac.com/careers/

Job Types: Full-time, Permanent

Benefits:

  • Company events
  • Dental care
  • Extended health care

Schedule:

  • 8 hour shift

Experience:

  • customer service: 2 years (preferred)

Work remotely:

  • No