May 29 2015

Kirmac Collision & Autoglass in Maple Ridge

Kirmac cares for Kids and its Customers too!


Chances are you’ve heard the ads on the radio announcing Kirmac Collision’s support for BC Children’s Hospital. It’s a cause that’s near and dear to the hearts of the McIntosh family who own and operate Kirmac, but it’s not the only thing they’re passionate about, says Sean McIntosh, regional manager in the Fraser Valley.

“We’re also passionate about the communities we operate in, about the people we work with day to day, and about the work we do on behalf of our customers.”

Kirmac Ridge Meadows

For 42 years, Kirmac Collision and Autoglass has been providing superior collision repair to its customers throughout the Lower Mainland, where the company currently operates 14 locations, including two in Maple Ridge.

“A lot of people think we’re a franchise operation,” says Sean, “but all of our stores are corporate owned and operated by our family with the help of an excellent team of people with expertise in the collision repair business.”

The company was founded by Sean’s father, Ian McIntosh, and shortly after opening the first location, Ian’s brother Ken joined the business. Over time, both of their wives became involved and succession is underway with three of their children now working in the business. Kirmac is truly a family run company with various members holding key positions throughout the organization.

“It’s important to us to operate as a family business,” Sean off ers, “because we think our customers benefi t from it. We are on site at each location touching base weekly, which gives us the opportunity to get to know our customers and encourage our staff to provide the level of service they deserve.”

“Having two generations of the family involved also confi rms for our staff that our family is in it for the long haul, and we’ll be here to support them for many years to come. It gives employees a sense of comfort knowing they can continue to have a long and prosperous future with us.

“I also believe that as a locally owned company, the expectations of our customers and staff are higher. The end result is often a better overall customer experience, which is a key ingredient to the success of any business.”

It is that positive response from Kirmac customers that led to the April opening of a second Kirmac facility in west Maple Ridge, located on Lougheed Highway next to Fountain Tire.

Their continuous drive to improve the quality of repair and reduce the amount of time a vehicle is in the shop led to a new state-of-the-art paint curing technology for this new location. This system did not exist in North America until Kirmac, working with a major paint manufacturer, customized the technology for use in its body shops.

Using electricity instead of natural gas to cure the paint, effi ciency gains were realized in the use of energy. The customer ultimately benefi ts because it provides a faster and better quality paint cure, resulting in a superior fi nish to the repair compared to conventional methods.

“We’re always looking for better ways to service our customers, whether it’s new equipment or more effi cient, customer-friendly systems,” Sean adds. “Let’s face it, having your vehicle in the shop is very inconvenient, so we do everything we can to make the experience as user-friendly and painless as possible.”

Yes, Kirmac cares for kids, but it can also be said that Kirmac cares for its customers too. Come visit Kirmac Collision and Autoglass at its new location.

Originally published in the Maple Ridge Times – Friday, May 29, 2015.